Reference

Terms & Conditions for Indonesia Accounts

Our terms explain who can open an account, which checks apply before access, and how your profile, device, and payment rail are handled.

Where local law permitsDANA OVO GoPay QRISAndroid, iPhone, desktopLive chat and WhatsApp
bos777 Terms & Conditions for Indonesia Accounts
HELP DESK PATH

Where to Ask About a Clause

If a clause feels unclear, we answer through live chat, WhatsApp, and email, with the section number in your message.

Live chat Use live chat when you need a fast read on a clause. Send the section number, your account email, and the date, and we will point you to the exact rule that applies.
WhatsApp Message us on WhatsApp if you want a written trail. It helps when you are checking device access, profile changes, or a payment-related term tied to DANA, OVO, GoPay, or QRIS.
Email Email is useful when you need screenshots or a longer explanation. We read the message against your account record and reply with the clause number, the next step, and what we need from you.
DATA AND ACCESS

How We Handle Your Records

We keep the account data needed to apply these terms correctly, including contact details, login history, device type, and request history.

What We Store

We keep the name, contact detail, login time, and request history tied to your account so the terms can be applied correctly. That record also helps us answer questions about access, verification, and any blocked action.

Cookie Use

Cookies help your session stay signed in on Android, iPhone, and desktop. They also help us spot duplicate logins, remember your language choice, and keep the account step tied to the same device trail.

Device Checks

When you move from phone to desktop, we may ask for a fresh device check before access continues. That step helps us confirm the request came from you and not from an unknown session.

Record Retention

We keep records only as long as needed for account handling, dispute checks, fraud control, and duties that still apply under local law. After that, we remove or archive them under our retention rules.

Change Requests

If your phone number, email, or name changes, send the new detail from the contact on file. We will compare it with the existing account record and update what the terms allow.

Who Replies

For any request tied to these terms, contact live chat, WhatsApp, or email. Include the section number and the exact issue, and we will reply with the next step in plain language.

Common Questions About These Terms

These answers cover who may use the account, how data is handled, what happens on device changes, and how to ask for corrections. If you need a clause checked against your own profile, send the section number and the contact on file so we can reply in plain language and point you to the right step before you open the account.

No. If local law does not permit your use, you must not open the account or continue access. Where use is allowed, the same terms apply to your profile, device, and payment checks.

DANA, OVO, GoPay, and QRIS follow the same terms as the rest of the account. We still check the name on file, the request source, and any mismatch before we accept an account action.

A device check helps us match your login to the account trail. If you switch from Android to iPhone or to desktop, we may ask for confirmation before we continue the session.

Send the section number, your account email, and the detail you want corrected through live chat, WhatsApp, or email. We will compare it with the record and reply with the permitted next step.

We keep records only for the time needed to run the account, settle disputes, control fraud, and meet legal duties that still apply. After that, we remove or archive them under our retention process.

Contact live chat during our daily hours, or send WhatsApp and email messages if you want a written trail. Add the clause number so we can answer the exact point you want checked.